Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between alhulul alania Company For Information Technology (a Limited Liability Company, CR# 7051934136, AlMuhammadiyah District, Jeddah, Kingdom of Saudi Arabia), operating under the registered trademark razza® (SAIP Registration No. TM‑01‑00‑51379‑25), hereinafter "razza", "we", "us", or "our", and the business entity or individual subscribing to the razza Platform ("Subscriber", "you", or "your").

By registering for, accessing, or using the razza Platform, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. If you are accepting these Terms on behalf of a company, you warrant that you have the legal authority to bind that entity.

§ 01

Definitions #

Platform: The razza cloud‑based SaaS software accessible via web browser and mobile application, including all features, modules, updates, and integrations made available to Subscribers.
Services: All services provided by razza under these Terms, including online booking management, staff scheduling, payment processing, analytics, CRM, inventory management, ZATCA‑compliant e‑invoicing, and any additional features offered from time to time.
Subscriber: Any business entity or natural person who has entered into a subscription agreement with razza for the purpose of accessing and using the Platform in the course of their commercial or professional activity. Where the Subscriber is a natural person operating under a Freelance Work Document issued by the Ministry of Human Resources and Social Development of the Kingdom of Saudi Arabia, references in these Terms to "commercial registration" shall be construed as references to such Freelance Work Document. These Terms bind the Subscriber and, where applicable, any duly authorised legal representative acting on the Subscriber's behalf, who by accepting these Terms warrants that they hold valid authority to legally bind the Subscriber.
Subscription: The paid monthly access plan selected by the Subscriber, granting the right to use the Platform for successive monthly Subscription Terms, each paid in advance.
Subscription Term: Each successive monthly period for which the Subscriber has paid in advance for access to the Platform.
Users: Any individual authorised by the Subscriber to access and use the Platform under the Subscriber's account, including owners, managers, staff, and administrators.
Subscriber Data: All data, content, information, and records inputted, uploaded, or generated by the Subscriber or its Users through the Platform, including customer records, booking data, financial transactions, and staff information.
ZATCA: The Zakat, Tax and Customs Authority of the Kingdom of Saudi Arabia (هيئة الزكاة والضريبة والجمارك).
PDPL: The Saudi Personal Data Protection Law and its implementing regulations.
Confidential Information: Any non‑public information disclosed by either party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.

§ 02

Platform access & subscription #

2.1 Grant of access

Subject to payment of the applicable Subscription Fees and compliance with these Terms, razza grants the Subscriber a limited, non‑exclusive, non‑transferable, revocable licence to access and use the Platform solely for the Subscriber's internal business operations during the Subscription Term. The Subscriber is responsible for managing access permissions for all Users under its account, must ensure that all Users comply with these Terms, and shall be liable for any breach of these Terms caused by any of its Users.

2.2 Account registration

To access the Platform, the Subscriber must register and create an account by providing accurate, current, and complete information. The Subscriber agrees to:

Maintain the accuracy of account information and update it promptly if it changes;
Keep login credentials strictly confidential and not share them with any unauthorised third party;
Take full responsibility for all activities that occur under the Subscriber's account;
Notify razza immediately at support@razza.sa of any actual or suspected unauthorised access or security breach.

razza shall not be liable for any loss resulting from the Subscriber's failure to maintain the confidentiality of its login credentials.

2.4 Platform availability

razza will use commercially reasonable efforts to maintain Platform availability. The Platform may be temporarily unavailable due to scheduled or emergency maintenance, or circumstances beyond razza's reasonable control. razza will endeavour to provide advance notice of scheduled maintenance and will not be liable for service interruptions beyond its reasonable control.

2.5 Platform integrity & Subscriber conduct standards

razza is committed to maintaining a high‑quality experience for all end customers who use the booking services offered through the Platform. Accordingly, razza reserves the right to suspend or terminate a Subscriber's access to the Platform, with or without prior notice depending on the severity of the conduct, in any of the following circumstances:

The Subscriber demonstrates a pattern of appointment cancellations that, in razza's sole assessment, disrupts the experience of end customers or undermines the reliability of the Platform;
The Subscriber or its staff repeatedly fail to honour confirmed booking times, including habitual late starts, no‑shows, or unilateral rescheduling without adequate notice to the customer;
razza receives credible and recurring complaints from end customers regarding the Subscriber's non‑compliance with confirmed appointment schedules.

In cases of repeated or severe non‑compliance, razza further reserves the right to delist the Subscriber's profile from any customer‑facing directory or discovery feature within the Platform, including the razza marketplace upon its launch.

Where practicable, razza will notify the Subscriber of the complaints or pattern of conduct giving rise to these measures and provide a reasonable opportunity to remedy the situation before action is taken, except where the severity of the conduct warrants immediate suspension or delisting.

§ 03

Subscription fees & payment terms #

3.1 Subscription fees

The Subscriber agrees to pay the monthly Subscription Fees as specified in the pricing plan selected at the time of registration. All fees are stated in Saudi Riyals (SAR) inclusive of VAT unless otherwise stated. Subscriptions are billed monthly in advance. razza reserves the right to modify its pricing at any time, subject to providing the Subscriber with no less than thirty (30) days' prior written notice before the next billing cycle.

3.2 Payment method & processing

Subscription Fees are payable in advance via credit or debit card (Mada, Visa, Mastercard, or other accepted methods), bank transfer to the account details provided in the invoice, or any other payment method made available by razza from time to time. All payments are processed through secure, PCI‑DSS compliant third‑party payment processors.

3.3 Onboarding requirements & activation

Prior to activation, the Subscriber is required to: (a) formally approve the invoice amount by electronic signature or written email confirmation; and (b) complete the onboarding process by submitting all documents and information requested by razza, which may include: the commercial registration certificate or Freelance Work Document as applicable, national address certificate, VAT registration certificate (where applicable), and any other information required by razza for account setup and ZATCA compliance.

Platform access will be activated within five (5) business days from the later of: (i) confirmed receipt of full payment; and (ii) completion of all onboarding requirements. razza will notify the Subscriber in writing of any delay caused by incomplete onboarding.

3.4 Non‑payment & suspension

If the Subscriber's monthly Subscription Fee is not received within ten (10) calendar days after the due date, razza reserves the right to suspend the Subscriber's access to the Platform without further notice until all outstanding amounts are settled in full. Suspension does not cancel the Subscription or waive razza's right to collect outstanding fees. If the Subscription Fee remains unpaid for thirty (30) calendar days after the due date, razza may terminate the Subscription in accordance with Section 9.

3.5 ZATCA compliance & e‑invoicing

razza issues ZATCA‑compliant e‑invoices for all subscription payments. It is the Subscriber's sole responsibility to maintain accurate VAT registration information and to comply with all applicable ZATCA requirements in relation to its own business operations and transactions processed through the Platform.

§ 04

Subscriber responsibilities #

4.1 Designated contact

The Subscriber must designate at least one authorised representative as the primary point of contact with razza for all technical, commercial, and operational matters, and must notify razza promptly of any changes.

4.2 Data accuracy

The Subscriber is solely responsible for the accuracy, completeness, and integrity of all data entered into the Platform. The reliability of reports, analytics, and outputs generated by the Platform depends entirely on the accuracy of data inputted by the Subscriber. razza accepts no responsibility for outputs derived from inaccurate or incomplete input data.

4.3 Prohibited conduct

The Subscriber must not, and must ensure that its Users do not:

Use the Platform for any unlawful, fraudulent, or deceptive purpose;
Attempt to gain unauthorised access to any part of the Platform or its underlying infrastructure;
Reverse engineer, decompile, or attempt to derive the source code of the Platform;
Copy, modify, or create derivative works of the Platform;
Sublicense, sell, resell, transfer, or commercially exploit access to the Platform to any third party;
Upload or transmit any viruses, malware, or other malicious code;
Use automated scripts, bots, or crawlers to extract data from the Platform;
Disrupt or interfere with the security or integrity of the Platform;
Infringe the intellectual property rights of razza or any third party;
Use or disclose another subscriber's or customer's data for any unauthorised purpose.

4.4 Subscriber content & marketplace listings

The Subscriber represents, warrants, and undertakes that: (a) it owns or holds all rights, licences, and permissions necessary to input, upload, store, and process all data and content submitted through the Platform, including service descriptions, images, pricing, and promotional materials; (b) such content does not and will not infringe any intellectual property rights, privacy rights, or any other rights of any third party; (c) the Subscriber bears sole and full responsibility for all content it publishes or makes available through the Platform, including any business profile, service listings, or promotional content displayed on the razza marketplace; and (d) all such content complies with all applicable laws and regulations of the Kingdom of Saudi Arabia, including consumer protection regulations, advertising standards, and any professional licensing requirements applicable to the Subscriber's business activity.

§ 05

Subscriber data & data protection #

5.1 Ownership of Subscriber Data

As between razza and the Subscriber, all Subscriber Data remains the property of the Subscriber. razza does not claim any ownership rights over Subscriber Data.

5.2 razza's limited licence to use Subscriber Data

The Subscriber grants razza a limited, non‑exclusive, royalty‑free licence to access, store, and process Subscriber Data solely to: (a) provide and operate the Platform and Services; (b) perform maintenance, security monitoring, and technical support; and (c) comply with applicable legal obligations. razza will not use identified Subscriber Data for any other purpose without the Subscriber's explicit written consent.

5.3 Aggregated & anonymised data: market insights

razza may collect, analyse, and use data derived from multiple Subscribers in aggregated and fully anonymised form, meaning no individual Subscriber, business, or person is identifiable from the data. razza may use such data to: improve Platform features and performance; generate industry benchmarks and market insights (such as average booking rates, popular services, or pricing trends across the beauty and wellness sector); and publish or share such insights with Subscribers or third parties as part of razza's services. No individual Subscriber's identity, business name, or proprietary information will be disclosed in any such aggregated output.

5.4 Data security

razza implements commercially reasonable technical and organisational measures to protect Subscriber Data against unauthorised access, disclosure, alteration, or destruction. The Subscriber acknowledges that no method of electronic storage or transmission is completely secure. razza shall not be liable for unauthorised access or data incidents that occur despite razza's reasonable security measures, provided razza notifies the Subscriber promptly of any confirmed breach affecting their data.

5.5 Data on termination

Following termination or expiry of the Subscription, razza will make reasonable efforts to allow the Subscriber to export its Subscriber Data for up to thirty (30) days post‑termination, subject to a written request to support@razza.sa. After this period, razza may delete or permanently anonymise the Subscriber's data in the ordinary course of its data management processes, except where retention is required by applicable Saudi law, including ZATCA record‑keeping requirements.

5.6 PDPL compliance

Both parties agree to comply with the Saudi Personal Data Protection Law (PDPL) and its implementing regulations in connection with any personal data processed through the Platform. The Subscriber warrants that it has obtained all necessary consents and has a lawful basis for any personal data it uploads or processes through the Platform. razza's collection and use of personal data is further described in razza's Privacy Policy.

§ 06

Intellectual property #

6.1 razza's intellectual property

The Platform, including all software, algorithms, interfaces, designs, databases, trade secrets, the razza® trademark (SAIP Registration No. TM‑01‑00‑51379‑25), and all other intellectual property rights subsisting therein (collectively, "razza IP"), are and shall remain the exclusive property of alhulul alania Company For Information Technology and its licensors. Nothing in these Terms transfers any ownership of razza IP to the Subscriber.

6.2 Restrictions

The Subscriber shall not: (a) remove, alter, or obscure any proprietary notices, trademarks, or branding on the Platform; (b) use the razza name, logo, or trademark without prior written consent; or (c) represent to any third party that it has any ownership interest in the Platform or razza IP.

6.3 Feedback

If the Subscriber submits any feedback, suggestions, or recommendations regarding the Platform, the Subscriber grants razza a perpetual, irrevocable, worldwide, royalty‑free licence to use, incorporate, and commercialise such feedback without any obligation of confidentiality or compensation to the Subscriber.

§ 07

Support & platform updates #

7.1 Onboarding & setup

razza will provide the Subscriber with remote onboarding support to configure the Platform for the Subscriber's business. Platform access will be activated within five (5) business days from completion of payment and onboarding requirements, as set out in Section 3.3.

7.2 Technical support

razza provides ongoing technical support to Subscribers via email (support@razza.sa), WhatsApp, the Contact Us section on www.razza.sa, and any other support channels made available by razza from time to time. razza will make reasonable efforts to respond to support requests promptly.

7.3 Platform updates

razza may update, modify, or improve the Platform from time to time, including adding or removing features. razza will use reasonable efforts to notify Subscribers of material changes in advance. razza shall not be liable for any operational impact on the Subscriber resulting from Platform updates, provided that core functionality is maintained.

§ 08

Refund policy #

8.1 Monthly subscription refunds

Given that Subscriptions are billed monthly in advance, the Subscriber is entitled to request a refund of the most recently paid monthly Subscription Fee within fourteen (14) calendar days of the payment date, provided that: (a) the request is submitted before the commencement of the new billing month; and (b) the Platform has not been materially used for commercial operations during that period. No refunds will be issued for any month that has already commenced or been substantially used, nor for any prior billing periods.

8.2 How to request a refund

To submit a refund request, the Subscriber must send a written request to support@razza.sa within the applicable window, including:

Business name and commercial registration number or Freelance Work Document number, as applicable;
Name and contact number of the authorised representative;
Subscription reference or invoice number;
Detailed reasons for the refund request;
IBAN certificate authenticated by the issuing bank for the Subscriber's official business bank account (not the account holder's personal account).

8.3 Refund processing

Approved refunds will be processed within fourteen (14) business days of razza's written approval and credited to the Subscriber's verified official business bank account.

8.4 Non‑refundable items

The following are not eligible for refund under any circumstances:

Any one‑time setup, customisation, or professional services fees;
Fees attributable to any Subscription month already commenced or substantially used;
Fees for third‑party integrations or add‑on services procured on the Subscriber's behalf.

§ 09

Term, renewal & termination #

9.1 Subscription term

The Subscription commences on the date of Platform activation and continues on a rolling monthly basis, with each month paid in advance, unless terminated earlier in accordance with these Terms.

9.2 Automatic monthly renewal

The Subscription renews automatically at the end of each monthly billing period. The Subscription Fee for the upcoming month will be charged on the same calendar date each month. The Subscriber may prevent renewal by submitting a written cancellation request in accordance with Section 9.3 before the next billing date.

9.3 Termination by the Subscriber

The Subscriber may cancel the Subscription at any time by submitting a written cancellation request to support@razza.sa before the next billing date. Cancellation takes effect at the end of the current monthly billing period. The Subscriber retains access to the Platform until the end of that paid period, and no refund will be issued for the current month already paid.

9.4 Termination by razza

razza reserves the right to suspend or terminate the Subscriber's access to the Platform, with written notice, if:

The Subscriber's monthly Subscription Fee remains unpaid for thirty (30) calendar days after the due date;
The Subscriber commits a material breach of these Terms and fails to remedy it within fourteen (14) days of receiving written notice from razza;
The Subscriber engages in fraudulent, illegal, or abusive conduct in connection with the Platform;
razza is required to do so by applicable law or a competent authority; or
The Subscriber has provided false, inaccurate, or materially misleading information.

9.5 Termination for convenience by razza

razza may terminate the Subscriber's access for any reason by providing at least thirty (30) days' prior written notice. In such event, razza shall refund any prepaid Subscription Fees for the unused portion of the current monthly Subscription Term on a pro‑rata basis.

9.6 Effect of termination

Upon termination or expiry of the Subscription for any reason:

The Subscriber's access to the Platform will be disabled;
All rights granted to the Subscriber under these Terms will cease;
The Subscriber must immediately cease all use of the Platform;
Subscriber Data will be handled in accordance with Section 5.5.

§ 10

Warranties & disclaimers #

10.1 razza's warranties

razza warrants that: (a) it has the right and authority to enter into these Terms and grant the licences described herein; (b) it will provide the Services with reasonable care and skill; and (c) the Platform will materially perform in accordance with its published specifications during the Subscription Term.

10.2 Disclaimer

Except as set out in Section 10.1, the Platform and Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, razza disclaims all other warranties, including any implied warranty that the Platform will be uninterrupted or error‑free; that it will meet all of the Subscriber's specific requirements; or that any analytics or outputs will be entirely accurate.

§ 11

Limitation of liability #

11.1 Exclusion of indirect loss

To the maximum extent permitted by applicable Saudi law, razza shall not be liable for any indirect or consequential loss arising from the Subscriber's use of or inability to use the Platform. This includes lost profits, lost revenue, loss of business opportunity, loss of data, or damage to commercial reputation, whether the loss was foreseeable or not.

11.2 Cap on razza's liability

razza's total liability to the Subscriber for all claims arising under or in connection with these Terms shall not exceed the total Subscription Fees actually paid by the Subscriber in the three (3) calendar months immediately preceding the event giving rise to the claim.

11.3 Mandatory exceptions

Nothing in these Terms limits or excludes razza's liability for: (a) death or personal injury caused by razza's own gross negligence; or (b) fraud or wilful misconduct by razza.

11.4 Third‑party services

The Platform may connect to or embed third‑party services, including payment processors, email and SMS providers, WhatsApp Business, mapping services, and accounting software, some of which operate as part of the Platform's infrastructure and may not be directly visible to the Subscriber. razza is not responsible for the availability, accuracy, or conduct of any such third‑party service. The Subscriber's use of such services is subject to the relevant third party's own terms and conditions, and razza shall not be liable for any loss arising therefrom.

§ 12

Confidentiality #

Each party agrees to keep the other party's Confidential Information strictly confidential and not to disclose it to any third party without prior written consent, except: (a) to its own employees or advisors who need to know and are bound by equivalent confidentiality obligations; or (b) as required by applicable law or a competent court.

Neither party may disclose or use the other party's Confidential Information for the purpose of disparaging or damaging the other party's business or reputation through any medium. Any such breach entitles the non‑breaching party to seek all available legal remedies, including injunctive relief and damages. The confidentiality obligations in this Section survive termination or expiry of these Terms for a period of three (3) years.

§ 13

Indemnification #

The Subscriber agrees to defend, indemnify, and hold razza and its affiliates, officers, employees, and agents harmless from and against any claims, losses, liabilities, and expenses (including reasonable legal fees) arising from:

The Subscriber's breach of these Terms or any applicable Saudi law;
The Subscriber's misuse of the Platform or any content submitted through it;
Any claim by the Subscriber's customers or employees relating to the Subscriber's use of the Platform; or
Any inaccurate or misleading information provided by the Subscriber to razza.

§ 14

Modifications to terms & platform #

razza reserves the right to modify these Terms at any time. Material changes will be communicated to the Subscriber via email or by a prominent notice within the Platform, at least thirty (30) days before taking effect. The Subscriber's continued use of the Platform after the effective date constitutes acceptance. If the Subscriber does not accept the modified Terms, they may terminate in accordance with Section 9.3.

§ 15

Governing law & dispute resolution #

15.1 Governing law

These Terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. Matters not expressly addressed by these Terms shall be resolved in accordance with applicable Saudi regulations and principles of Saudi commercial law.

15.2 Amicable resolution

In the event of any dispute arising out of or relating to these Terms, the parties shall first attempt in good faith to resolve the matter through direct negotiation for no less than thirty (30) calendar days from the date one party notifies the other in writing of the dispute.

15.3 Jurisdiction

If the dispute cannot be resolved amicably, it shall be submitted exclusively to the competent courts in the Kingdom of Saudi Arabia, seated in Jeddah, and resolved in accordance with Saudi procedural law. Both parties agree to submit to the authority of such courts.

15.4 Legal costs

In the event that either party initiates formal legal proceedings in connection with these Terms, the prevailing party shall be entitled to recover its reasonable legal costs and attorney's fees from the losing party.

§ 16

General provisions #

16.1 Entire agreement

These Terms, together with razza's Privacy Policy and any applicable pricing schedule or order form, constitute the entire agreement between razza and the Subscriber and supersede all prior agreements and understandings regarding the subject matter herein.

16.2 Severability

Any provision held invalid or unenforceable shall be modified to the minimum extent necessary or severed, without affecting the remaining provisions.

16.3 Waiver

No failure or delay by razza in exercising any right constitutes a waiver of that right, whether in respect of that or any subsequent breach.

16.4 Assignment

The Subscriber may not assign or transfer any of its rights or obligations under these Terms without razza's prior written consent. razza may freely assign these Terms, including in connection with a corporate restructuring, merger, or acquisition, provided the assignee assumes all of razza's obligations hereunder.

16.5 Notices

All formal notices under these Terms must be in writing. Notices to the Subscriber will be sent to the email address or address provided during registration. Notices to razza must be sent to support@razza.sa. Notices sent by email are effective upon confirmed delivery.

16.6 Force majeure

Neither party shall be liable for any delay or failure to perform its obligations caused by circumstances beyond its reasonable control, including natural disasters, acts of government, war, epidemics, or infrastructure failures, provided the affected party notifies the other promptly and uses reasonable efforts to mitigate the impact.

16.7 Relationship of the parties

The parties are independent contractors. Nothing in these Terms creates any partnership, agency, or employment relationship.

16.8 Governing language

These Terms are issued in Arabic and English in a single document. The Arabic version is the governing and controlling version in all respects. In the event of any conflict or inconsistency between the two versions, the Arabic version prevails.

§ 17

Contact information #

Email: support@razza.sa
Website: www.razza.sa
Mobile & WhatsApp: As published on www.razza.sa
Legal entity: alhulul alania Company For Information Technology
CR: 7051934136
Address: AlMuhammadiyah District, Jeddah, Kingdom of Saudi Arabia

Acknowledgement & acceptance. By using the razza Platform or registering for a Subscription, the Subscriber confirms that it has read, understood, and agrees to be legally bound by these Terms in their entirety, including the Arabic governing version.